Industry: Travel Media Manager & Real Estate Investor
This is long but I have a million good things to say about Ms. Business and Brooks Alliance. I discovered and met Ms. Business through a real estate workshop held by Earn Your Leisure in October. I was immediately blown away by her knowledge and expertise as well as her larger than life personality. I'm investing in real estate this year so I decided to switch over to Brooks Alliance to handle my personal taxes and begin building the relationship. This was by far the best experience I've had with an accountant in my entire life. The process was seamless from start to finish. Shaquanna and I had an initial phone consultation in November and she promptly followed up with an informative email. In early January, she sent me another email that allowed me to book my appointment and upload my tax documents to an online portal. Super easy! As soon as I walked in the door, Shaquanna and Shakira treated me like family. We laughed, we talked about life and business and they did everything in their power to give me the best refund possible while educating me throughout the process. I didn't even want to leave the office. Not only that but I had a question about the mortgage pre-approval process. Shaquanna immediately called a lender (Matt Garland - @mgthemortgageguy) she knew and put me in touch with him directly via phone so he could answer my question. This is the epitome of customer service! I'm extremely excited to continue working with Shaquanna and Brooks Alliance for years to come.